The only document collection platform built for complex lending

FAQ

• What is FileInvite for commercial lenders?

  FileInvite is a document collection platform designed specifically for commercial and complex lending. We help lenders streamline the process of requesting, collecting, and organizing documents from borrowers, reducing turnaround times and eliminating the back-and-forth of email attachments. Our platform is purpose-built for the unique workflows and compliance requirements of commercial lending, with features like custom templates, automated reminders, real-time progress tracking, and built-in audit trails. Unlike generic file-sharing tools, FileInvite understands the complexity of commercial loan documentation and provides a structured, secure way to manage multi-party transactions. 

• How is FileInvite different from email or file-sharing tools?

  Unlike generic tools, FileInvite is purpose-built for commercial lending workflows. We provide structured document requests with clear checklists, automated reminders, real-time progress tracking, and built-in compliance features, all designed to accelerate loan processing for complex transactions. Email creates scattered communication threads, version control issues, and security risks when handling sensitive financial documents. File-sharing tools like Dropbox or Google Drive lack the workflow structure and compliance features commercial lenders need. FileInvite eliminates these problems by providing a dedicated portal where borrowers can see exactly what's needed, upload documents securely, and communicate directly with your team. For documents that do arrive by email, our AI-powered intelligent email intake automatically matches forwarded documents to the correct customer, loan, and request, so nothing gets lost or misrouted. Your team maintains complete visibility and control over the entire process.

• What types of commercial lending does FileInvite support?

  FileInvite is designed for complex and commercial lending scenarios including commercial real estate loans, SBA loans, construction financing, commercial lines of credit, and multi-party transactions requiring extensive documentation. Our platform handles the document complexity typical in these loan types, supporting multiple guarantors, legal entities, third-party advisors, and extensive financial documentation requirements. Whether you're processing acquisition financing, bridge loans, equipment financing, or complex syndicated deals, FileInvite provides the flexibility and structure to manage your specific documentation workflows efficiently.

• Is FileInvite secure?

  Yes. FileInvite is SOC 2 Type II certified, securely hosted on AWS, and GDPR compliant. We use bank-level encryption, secure cloud storage, and customizable access controls to protect sensitive financial documents and reduce risk around PII handling. All plans include multi-factor authentication, document virus detection, and comprehensive audit trails that track every document action for compliance purposes. Our security infrastructure is designed specifically for financial institutions handling sensitive borrower information, including tax returns, financial statements, and personal identification documents. We understand that security isn't optional in commercial lending; it's fundamental to your operations and your borrowers' trust.

• How quickly can we get started?

  Most commercial lending teams are fully implemented within 2 to 4 weeks, which is significantly faster than traditional lending software. Our onboarding includes template setup for your specific loan types, team training tailored to your workflows, and integration support to connect FileInvite with your existing systems. We work closely with your team to configure document checklists, set up user permissions, customize your borrower portal branding, and ensure everyone is comfortable using the platform before going live. In practice, many customers tell us they're surprised by how intuitive FileInvite is; most team members pick it up with little to no formal training. Many lenders start with a pilot program on a few loans before rolling out organization-wide.Most commercial lending teams are fully implemented within 2 to 4 weeks, which is significantly faster than traditional lending software. Our onboarding includes template setup for your specific loan types, team training tailored to your workflows, and integration support to connect FileInvite with your existing systems. We work closely with your team to configure document checklists, set up user permissions, customize your borrower portal branding, and ensure everyone is comfortable using the platform before going live. In practice, many customers tell us they're surprised by how intuitive FileInvite is; most team members pick it up with little to no formal training. Many lenders start with a pilot program on a few loans before rolling out organization-wide.

• Do borrowers need to create an account?

  No. Borrowers receive a secure link to their FileInvite Portal and can upload documents directly from any device without creating accounts or downloading software, making the process frictionless for your commercial clients. This removes a major barrier to adoption, especially for busy business owners and CFOs who don't want another login to manage. They simply click the link in your email, see exactly what documents you need, upload their files, and communicate with you directly in the portal. Customers are often surprised by how intuitive the experience is; borrowers tend to figure it out immediately, with no instructions needed. This streamlined experience improves response rates and accelerates document turnaround times significantly.

• How much faster is FileInvite compared to email for commercial lending?

  FileInvite saves 10.5 hours per week per user and requires 5x fewer steps compared to requesting information via email. BayFirst, a commercial lender, used FileInvite to process loans 6x faster, generating 12 months of loan revenue in just 2 months. These time savings come from eliminating repetitive follow-up emails, reducing document version confusion, and providing clear visibility into what's been submitted and what's still outstanding. Your team spends less time chasing documents and more time evaluating deals and closing loans. Borrowers appreciate the clarity and simplicity, leading to faster responses and higher completion rates.

• What are the benefits of using FileInvite for commercial loan document collection?

  FileInvite delivers three major benefits for commercial lenders: speed, efficiency, and borrower satisfaction. Speed: Our customers process loans 6x faster on average, with BayFirst generating 12 months of loan revenue in just 2 months. Efficiency: Your team saves 10.5 hours per week per user by eliminating manual follow-ups and email chaos. The platform requires 5x fewer steps than email-based document collection, and customers consistently tell us they're surprised by how intuitive it is, with most team members getting up to speed with little to no training. Borrower satisfaction: Your commercial clients get a modern, professional experience with clear checklists, mobile access, and real-time progress tracking. Additional benefits include reduced compliance risk through comprehensive audit trails, better document organization with automatic PDF conversion and renaming, AI-powered email intake that automatically matches forwarded documents to the correct customer, loan, and request, and seamless integration with your existing systems. Unlike email or generic file-sharing tools, FileInvite is purpose-built for the complexity and security requirements of commercial lending.