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Financial literacy non-profit improves client experience and scales operations
IN THIS SUCCESS STORY:
Overcoming Security and Efficiency Hurdles: Nikita and her team at 3rd Decade identified security concerns and inefficiencies in their document management processes.
Reduction of Time and Effort in Requests with FileInvite: 3rd Decade were able to succeed, dramatically reducing the time and effort previously required to request sensitive information from clients.
CONTENTS:
About 3rd Decade
Headquarters: Tucson, Arizona
Employees: 10
3rd Decade is a dedicated non-profit organization committed to empowering individuals through comprehensive financial literacy education. With an annual intake of approximately 300 participants, the organization has already made significant strides in equipping individuals with the knowledge and skills necessary to navigate the complexities of personal finance. However, the journey doesn't end here; 3rd Decade is poised for substantial growth in the coming years as it sets its sights on expanding its reach across the entire United States.
3rd Decade champions financial literacy in today's crucial landscape, going beyond classrooms with a dynamic curriculum covering budgeting, savings, investments, and more. Anticipating increased demand, the organization is expanding nationwide through partnerships and innovative methods. Committed to inclusivity, they tailor programs to diverse demographics, breaking down barriers to financial education. As a beacon of empowerment, 3rd Decade envisions a financially literate society through confident, informed individuals.
Challenges
The non-profit’s mission is to change financial futures forever, starting now. It aims to do this by equipping young adults with the financial knowledge and tools they need to help them best navigate their most productive working years. It is a rewarding mission, but also comes with many challenges. 3rd Decade needs to request and process data and documents from their participants — including sensitive financial information — while still supporting a seamless onboarding process. As the program expands, intake numbers are growing, too.
This challenge left the non-profit with some important questions to answer:
- How could it continue to support the needs of its participants while also targeting growth and development?
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How could the team manage all of this while protecting the data of their participants?
Efficiency and Security Unleashed
FileInvite replaces a complex process with an effective and efficient solution designed to simplify the onboarding process for the non-profit’s participants. Previously, 3rd Decade had relied upon File Request links via Box to collect students’ documents. This kept student information adequately secure but was incredibly tedious and time-intensive to track and sort through.
Not only is FileInvite more secure than the method used before, but it is also much more efficient. This has removed a lot of the needless back and forth with participants and has instead given them an easy way to reference documents they’ve uploaded, or change something out if a revision is needed. It has been a welcome improvement across the board.
A win-win for everybody! 3rd Decade can now save significant time, effort, and money during the onboarding process while also improving the security of their operations.
“We have a mission here at 3rd Decade, and FileInvite helps us to achieve that mission for more people. It’s fast, reliable, and ultra- secure, and this is helping us to achieve a better experience for our participants and our staff.” – Nikita Wolff, 3rd Decade, Program Manager
The dedicated document request and data collection channel utilizes encryption to protect incoming document requests and data. It also integrates with a secure digital document storage system to facilitate easy management and file auditing.
Effectively team members receive a powerful set of tools that puts data and documentation right where they need it, while participants benefit from enhanced peace of mind and a more intuitive user interface.
“My experience has been great with FileInvite. I feel secure using this service for my sensitive financial documents, and the convenience of being able to reference what I’ve already uploaded and make changes if needed makes this otherwise complicated process quite simple and straightforward. I don’t have to wonder anymore if all of my documents are in order, I simply follow the handy checklist on the platform and send it securely.”
– Tyler D., 3rd Decade participant
Transforming Operations for Non-Profit Success
Streamlining Processes
For 3rd Decade’s team, work becomes much easier, and anxiety and stress are removed. While the planned expansion has certainly been a source of excitement for 3rd Decade, it also poses questions — how would the team meet increased volume without problems or hindrances?
FileInvite achieves simple scalability for the non-profit, helping the team to build agility and flexibility into their operational ethos during expansion and beyond. It is also helping to improve program completion rates, as participants are supported with a far more streamlined process.
For participants, the process is also easier. 3rd Decade has always been about providing more participants access to crucial support as they optimize their working income and establish strong financial foundations for the future.
Supported by FileInvite’s dedicated data and document channel, as well as the client portal, participants are able to realize maximum benefits from their first financial meeting with 3rd Decade.
“We have a mission here at 3rd Decade, and FileInvite helps us to achieve that mission for more people,” says Nikita Wolff, Program Manager at 3rd Decade. “It’s fast, reliable, and ultra-secure, and this is helping us to achieve a better experience for our participants and our staff.”
SAVE TIME
Save 2+ hours on each application
Not only does that save your team two hours of manual, repetitive work on each and every application, but it allows them to redirect their time to higher-value tasks.
WOW CLIENTS
Increase application completion rates by 34%
Give your clients complete visibility into the document collection process, and confidence into how your collect sensitive information, improving application completion rates, and also member experience.